Ticket transfer
District by Zomato - Simple, secure ticket sharing with clear ownership rules.
For
District by Zomato
My role
Senior Product Designer
Teams
PM, Engineering, Risk Ops, CX and Data
Platform
iOS, Android
Challenge
District allows users to seamlessly transfer event tickets to friends and family — whether plans change or attendees enter the venue separately.
The challenge was to design a flow that feels instant and effortless, while still being secure, and transparent.
Share tickets quickly and confidently
Understand when ownership changes
Avoid accidental or irreversible actions
Trust that transfers are secure
The Solution
Transfer flow - Sender
Initiated directly from the ticket details screen. Recipient verified via mobile number. Explicit confirmation before finalizing the transfer. Real-time status updates for both sender and receiver.
Tickets state change to "Transfer Pending" on the sender’s tickets details page.
Post-transfer receiver's flow
Tickets appear instantly in the receiver’s profile/tickets section. Clear success and completion messaging closes the loop.
The receiver is notified via an in-app notification, a custom message from the sender, and a deep-linked aerobar that takes them directly to the ticket acceptance page.
What if the receiver’s plans change?
The ticket transfer flow also supports reversibility after acceptance. If the receiver’s plans change, they can choose to return the ticket back to the original sender.
Flexible transfers, even after acceptance
Impact
Strong confirmation steps prevent accidental transfers. Clear copy explains reversibility and ownership rules. Edge cases handled gracefully (unaccepted or expired transfers)
This ensures flexibility for users without compromising security. Without disclosing internal metrics, here’s the story:
Faster, more confident ticket sharing
Reduced confusion around ticket ownership
Fewer support tickets related to transfers
Improved reliability for group entries and split arrivals
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